Frequently Asked Questions
Common Questions. Our Answers.
Frequently Asked QuestionsCommon Questions. Our Answers.
Do you sell any products for consumption?
No, we do not sell our products for consumption. None of our kratom products are accepted by health Canada for human or animal consumption, which includes internal and external. Our products are for soap making and aromatherapy.
What methods of payment do you accept?
We take e-transfers and pay on delivery
Where do you ship to and how much does shipping cost?
Wherever you live in Canada, we offer FREE shipping with Canada Post. For orders 200 grams or over you will receive FREE Express or Expedited shipping. Orders under 200 grams will be sent free with letter mail.
How long do I have to wait for shipping?
Express Post shipping is 2-3 business days. Expedited 3-6 is business days. Letter Mail is 5-9 business days. If you want to upgrade to Expedited or Express under 200 grams, there will be an extra fee.
What is your return policy?
We can accept returns on unopened packages only. The return shipping is to be paid by you, the customer. We only provide product exchange for an equivalent value.
Where do you ship from?
Grande Prairie, Alberta, Canada
What do I do if I have a question that is not found in this FAQ?
Submit your question to us through our contact form.